Welcome To The Department of Health's Plain Language Web Site!
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On his first full day in office, Governor
Charlie Crist signed
Executive Order 07-01 directing all of Florida's state agencies to
use
plain language in all correspondence to ensure clear and concise
communication. The order directs state of Florida agencies to review
all communication and customer service methods to make sure we
communicate clearly with the people we serve.
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"The way that we communicate with the people
we serve goes a long way toward fulfilling our responsibility to them."
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- Governor Crist
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"Customer service excellence is a core value
in our organization and the initiative is a wonderful opportunity to
further strengthen our relationship with those we serve. As public
health professionals, it is essential that we partner with Florida's
residents and visitors to promote and protect their health and safety.
Using plain language to communicate our message can help the public
better understand their role in our vital partnership."
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- Ana M. Viamonte Ros, M.D., M.P.H.
State Surgeon General
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The Art of Clear and Concise Communication
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What is plain language?
Plain language is understood the first time you read
or hear it. It is clear, concise, easy to read.
There is no defined style for plain language. It is
simply speaking and writing so that all can understand!
Plain language is part of good customer
service and helps readers understand documents
quickly. It gets the message across in the shortest time
possible. If your documents give good instructions, readers are more likely to understand them and
follow them correctly.
Want more information about plain language?
Several links are provided for you to learn more
about plain language. They include the Governor's
Plain Language Handbook, the Governor's Executive Order and Training Materials.
Training sessions designed for department of health staff with lead responsibility for
communicating with the public are available. For more information, please contact
PerformanceImprovement@doh.state.fl.us
Under Florida law, e-mail addresses are public
records. If you do not want your e-mail address released
in response to a public records request, do not send
electronic mail to this entity. Instead, contact this
office by phone or in writing. |
