Division of Disability Determination

Bureau of Medical Disability Program Operations

This unit is responsible for directing and coordinating the case processing activities in nine area offices, eight administering the federal program and one administering the state program, to ensure an effective and efficient workflow process that enables the division to meet its federally and state mandated production and quality goals.

The unit also controls claims receipts and distribution; allocates and monitors budget between operational units to correlate funds with assigned workloads; establishes and maintains staffing patterns to accommodate allocated budgeted constraints, claims receipts, and federal/state FTE mandates; provides management information reports for planning, evaluation, and state and federal reporting purposes; and serves as the communication link throughout the operational units between SSA, the Department and other state managers, and operational staff. In addition, this bureau oversees the administrative appeals hearings process for the state.